Unfortunately the customer service here when consigning is poor and confusing at best. I took a dress in for consignment and a few stains were found on it. The woman in the shop encouraged me to have the dress dry cleaned and then bring it back to make sure it was acceptable to them before I added some sequined ribbon to the dress to “jazz it up”. I took it home, marked every spot and stain I could find and had it dry cleaned. I then returned to Savvy Bridal and had the dress inspected by the young woman working that day and was told it was excellent and to go ahead and add the ribbon. I spent $15 on this adornment and sewed it on. I returned with the dress and the same young woman who inspected it after dry cleaning looked at it and accepted it for consignment. About two hours later I got a phone call that another associate had looked at the dress, found a spot, and they could not accept the dress. At no time was there ever a stipulation expressed by the young woman that she was not qualified or capable of making the decision about accepting the dress. So after 4 trips to Savvy over one dress and $15 of sequined ribbon and labor to add it, I would prefer to donate this dress to the Cinderella Project than continue to deal with a store that has such poor business practices. Maybe they treat the buying customers better but they obviously don’t see the consigning customers as valuable.
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January 18, 2019 - 5:01pm
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